Jason Mink

About Jason Mink

FIELD SERVICE MANAGER A skilled Field Service Manager who provides multi-unit leadership and supervision, strategic decisions, enhances the quality of services offered to customers, and develops teams of skilled field service technicians and technical resources. Coordinates customer service activities through direct reports and ensures all processes and procedures are followed and understood by the service teams. Develops, manages, and distributes operational reports related to services and represents Field Service teams in customer-facing engagements. Also responsible for lead generation and securing Field Service business within an assigned territory.Heavily involved in acquiring new leads, clients and handoff to operations team after acquiring new client to ensure world class customer experience.

Experience

1. Field Service Manager

   Smart Care

   Oct 2024 — Present · Houston, TX, US

   Our company specializes in hot and cold side commercial food equipment repairs in Hospitals, Restaurants, Colleges,Convenience stores, Grocery stores and Schools to name a few. My territory consists of the Houston Market, Galveston and College Station. In my current role, I am tasked with development, and retention of 19 technicians. I also am in charge of customer experience and retention for over 100 customers. Our company specializes in all hot and cold food equipment. We offer Planned Maintenance programs tailored to your needs, Fast Fix (Reactive repair) and Mytech program). We are one of the best in the business with 33 sister companies that specialize in just about everything Nation wide. Reach out if we can be of service to you. Check out our website link above for more information.

Education

• Kennesaw State University

  Master of Business Administration

Skills

• People Management
• Franchise Consulting
• Franchising
• Food Service
• New Restaurant Openings
• Budgets
• Food
• HR Policies
• Food Safety
• Project Management
• Organizational Leadership
• Local Marketing
• Labor Management
• Training
• Performance Management
• Employee Training
• Customer Service and Client Relations
• Restaurant Consulting
• Budget Management
• Coaching
• Purchasing and Inventory Management
• Serve Safe Certified
• Promotions and Special Events
• Servsafe
• Culinary Skills
• Food and Labor Cost Controls
• Succession Planning
• Restaurant Management
• Profit
• Labor Control
• Restaurants
• Food & Beverage
• Staff Recruitment/ Training/ Development
• Management
• Food Quality
• Multi-Unit
• Hiring
• Food Cost Management
• P&L
• Multi-Unit Operations Management