Jason Brown
VP, Delivery Lead - Chat, Voice, and Routing Technology @Bank of America
Signup · Get unlimited contacts
WORK HISTORY
VP, Delivery Lead - Chat, Voice, and Routing Technology @Bank of America
Plano, TX, US
As the Delivery Lead for Conversational AI, I oversee the integration of AI models, including speech-to-text, text-to-speech, natural language processing, and language conversion, into Bank of America’s IVR system. My focus is on managing model risk, ensuring compliance with regulatory and security standards, and optimizing AI-driven customer interactions.I work closely with cross-functional teams to ensure seamless execution, align AI solutions with business objectives, and manage timelines, risks, and dependencies across complex integration efforts.
EDUCATION
Naveen Jindal School of Management, UT Dallas
MBA, Project Management
Naveen Jindal School of Management, UT Dallas
Graduate Certificate, Project Management
Dallas Baptist University
Bachelor of Business Studies, Management
University of Applied Sciences Landshut, Germany
MBA Exchange - Projektmanagement
SKILLS
ABOUT JASON BROWN
Jason Brown - MBA, PMP, CSM, PSM, Senior Project Leader – Agile Software Delivery | AI Model Integration | Agile Project Management | Digital Transformation | Stakeholder ManagementAs an agile project leader, I specialize in driving full-stack digital product and service delivery, to enhance business and customer experiences. I am passionate about collaborating with cross-functional teams to deliver solutions aligned with strategic business objectives, market changes, and customer needs. With extensive experience leading both small teams and scaled initiatives, I thrive in agile environments, applying a collaborative, value-based approach to achieve the best outcomes for stakeholders.Key competencies include managing stakeholder expectations, optimizing speed-to-market models, assessing risks, and ensuring cost-effective delivery. I have a proven ability to lead teams through the Software Development Life Cycle (SDLC) while utilizing agile frameworks such as Scrum to deliver high-quality software. My work spans across digital touchpoints, ensuring that technology solutions meet business needs and compliance requirements.Core Competencies: • Agile Project Management • Digital Product & Service Delivery • Cross-Functional Team Leadership • Scrum, Agile & Waterfall Methodologies • Stakeholder & Risk Management • Full Stack Development Team Lead • Vendor & Partner Management • Compliance & Regulatory Management • Resource & Budget OptimizationEducation: • University of Texas at DallasMaster of Business Administration (MBA), Project Management • Dallas Baptist UniversityBachelor of Business Studies, ManagementCertifications: • Certified Scrum Master (CSM) • Professional Scrum Master (PSM) • Scaled Professional Scrum (SPS) • Project Management Professional (PMP)
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.