Jason McFeetors

Associate Manager, Technical Team Lead, Operations and Program Manager @埃森哲

Edmonton, AB, CA

Accomplishments include:• Directed four cross-functional technical teams (ten team members across five timezones) with specializations in robotic process automation (R.P.A.), telephony, customer relationship management (C.R.M.) and operational support. Designed training plans, developed specialized solutions for team implementation, and provided ongoing team feedback and career support.• Provided a cloud-based integrated telephony and C.R.M. solution based on government client business requirements from over 80 different departmental groups. Cultivated vendor and client relationships to ensure successful design, deployment, and integration of solutions to the satisfaction of all parties.• Supervised operational support team to investigate reported client challenges and oversee the resolution of the issues.