Jason Malo
- Role
- Digital Banking Executive Strategist, Customer Experience & Execution at Gartner
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jason Malo
ENTREPRENEURIAL DIGITAL BANKING SERVICES AND SECURITY EXECUTIVE Consumer Service Delivery & Development / Cyber-Threat Strategy / Business Management / Product Marketing Strategic-thinking manager with twenty years of achievement driving multi million-dollar online service development and revenue growth. Especially talented in product assessment, research and data interpretation, identification of problems and creating the most profitable, innovative solutions. Highly analytical. Sharp business acumen combined with technical expertise for overall product usability and long-term success. Open, accessible team leader with a solid belief in delivering customer value to achieve business goals. Expert in online and mobile banking, consumer security and brand management. Highly entrepreneurial and passionate about development of products and services with strongest possible value propositions for all stakeholders. Specialties: Strategic Product Planning, Digital Service Delivery, Market Research & Analysis, Product Development, Partner Strategy & Enablement, Contract Negotiation, Cyber-Threat Management, Cross-Functional Relationship Building, Web Development/Usability
Experience
Digital Banking Executive Strategist, Customer Experience & Execution
Jan 2012 — Present · Charlotte, NC, US
Executive Advisor and Global Subject Matter Expert on Consumer Customer Engagement, Banking Cloud Strategy and Neobanking.Advise financial institutions on strategic direction of digital banking and payments, supported by in-depth analysis of customer needs, market forces, vendor capabilities, competitive information, and the global regulatory environment. Evaluate client strategies and evangelize best practices in executive and board presentations. Seasoned presenter, lead discussions on digital channels as well as security at financial services firms, vendor conferences, sponsored forums, and webinars. Engage with media outlets looking to gain perspective on the impacts of security issues from both the perspective of the criminal element as well as what financial institutions should do. Evaluate development of highly flexible tools to create custom RFIs for financial services of all sizes.
Education
Virginia Military Institute
*.*.
1992 — 1996
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