Jason Rhodes
Vice President, Global Implementation Services @Command Alkon
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WORK HISTORY
Vice President, Global Implementation Services @Command Alkon
Scaled a 70+ person global implementation and customer operations organization across the U.S, Canada, Brazil, and Colombia, architecting a delivery strategy that directly accelerated recurring revenue growth for the enterprise. • Optimized operational efficiency by 20%+ through the standardization of global delivery frameworks, significantly reducing cost-to-serve while maintaining top-tier CSAT performance. • Reduced time-to-value and increased deployment predictability by aligning Sales, Product, and Operations around structured handoff protocols and cross-functional delivery models.• Architected a scalable leadership bench and organizational structure focused on margin discipline, ensuring the business is prepared for long-term profitable growth.• Drove cross-functional transparency and accountability via the implementation of real-time performance dashboards and operational KPIs, shifting the organization from a functional execution unit to a strategic revenue enabler.
EDUCATION
The University of Alabama
Bachelor of Science (B.S.), Marketing
Auburn University
Bachelor of Science (B.S.), Management Information Systems
SKILLS
ABOUT JASON RHODES
I transform post-sales from a cost center into a strategic growth engine.In the enterprise SaaS world, the \"gap\" between a signed contract and realized value is where revenue goes to die. I bridge that gap. With a focus on global post-sales and implementation, I build the disciplined, data-driven frameworks that ensure predictable outcomes and long-term retention at scale.What I bring to the table:Scale with Precision: Currently leading a 70+ person global organization, I specialize in moving from \"heroics-based\" delivery to repeatable, high-margin execution.Revenue Protection: By accelerating time-to-value and strengthening the implementation-to-CSAT pipeline, I ensure that the first 90 days of a customer\'s journey secure the next 9 years of their lifetime value.Cross-Functional Synergy: I don\'t believe in silos. I align Sales, Product, and Operations around a single truth: Customer success is the only sustainable path to operational efficiency.As a Six Sigma certified leader, I combine the rigor of process improvement with a deep commitment to talent development. I’m energized by complex enterprise deployments and the challenge of building world-class delivery models in high-growth environments.Always open to discussing the future of post-sales economics and SaaS delivery.
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