Jason Chang
Strategic CSM & Product Leader | Bridging the Gap Between Customer Feedback and Product Roadmap to Scale Retention & Revenue
- Role
- Customer Success Manager at Hellooh
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Jason Chang
8+ years in Customer Success + 2+ years as a B2B SaaS Product Manager = a builder who hears the customer, speaks engineer, and thinks CEO. Organizing messy backlogs into products users love.I help lead cross-functional teams ship high-impact features, and open new revenue streams. Whether revamping a publishing tool post-acquisition, launching Instagram \'link-in-bio\' or Threads publishing, I delivery clarity, momentum and measurable ROI. My playbook blends discovery-driven product thinking, data-backed prioritization (RICE, impact/effort) that keeps everyone charging in the same direction. I thrive in startup and scale-up environments where ambiguity is the norm and cross-team collaboration is the differentiator.Specializations include:• Product Strategy & Roadmap Ownership• New Feature Development & MVP Scoping• Customer Discovery & User Research• Data-Driven Prioritization & KPI Tracking• Go-To-Market (GTM) Planning & Launches• Cross-Functional Team Leadership• Stakeholder Communication & Storytelling• Customer Success & Product-Led Growth
Experience
Customer Success Manager
Apr 2026 — Present
Education
University at Buffalo
B.A., Communication
Skills
- Social Media
- Social Media Marketing
- Blogging
- SEO
- Project Management
- Team Management
- Event Management
- Training
- Digital Media
- Content Strategy
- Marketing Strategy
- Marketing
- Strategy
- Event Planning
- Public Relations
- Advertising
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