Jason Jalbuena
Customer Support & Ops Leader | Certified Zendesk Expert | Scaled Support Teams | Data-Driven & People-Centered
- Role
- Manager, Customer Support at Everway
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Jason Jalbuena
Customer Support Leader with 7+ years of building and scaling high-performing support teams in fast-paced, high-growth startups. I specialize in transforming service desk operations, driving efficiency through process design and automation, and optimizing tools like Zendesk, Jira, and Confluence to elevate both team performance and customer outcomes.I’ve led, mentored and developed teams to consistently achieve 90–95% CSAT and improve NPS by combining data-driven insights with a strong focus on coaching, mentorship, and empowerment. Skilled in Omnichannel support and cross-functional collaboration, I thrive at identifying trends, resolving systemic issues, and partnering with product and engineering to deliver seamless customer experiences.Passionate about cultivating a culture where teams feel supported, customers feel heard, and operational excellence fuels sustainable growth.
Experience
Manager, Customer Support
Apr 2026 — Present · San Francisco, CA, US
Education
San Francisco State University
Bachelor of Arts (B.A.), Drama and Dramatics/Theatre Arts, General
2001 — 2006
Academy of Art University
Master’s Degree, Game Design - Visual Development
2010 — 2013
Skills
- Prop Designs
- Adobe Photoshop
- Video Games
- After Effects
- Photoshop
- Vehicle Designs
- Conceptual Art
- Theatrical Production
- Production Management
- Concept Art
- Agile Methodologies
- Art
- Environment Designs
- Film Production
- Maya
- Digital Matte Painting
- Game Development
- Computer Animation
- Project Management
- Digital Painting
- Game Design
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