Jason Heald

Salesforce Administrator @Victaulic

Easton, PA, US

Salesforce AdministratorMarch 2023 - PresentSalesforce administrator supporting over 800 global Salesforce users. Frontline troubleshooting, support and training for our sales team. Implement geographic territory changes, internal position changes, new hires and terminations. Work to develop solutions and test bug fixes, enhancement requests and new feature development. This is all accomplished with tools such as JIRA, Salesforce Dataloader and various Microsoft applications. Work in conjunction with IT, Sales and Sales Support to maintain the Salesforce environment.Salesforce AnalystApril 2021 – February 2023Provide support to Salesforce Administrator. Assist in testing, bug reporting and new product development. Work support tickets, train end users, manage new hires and terminations. Assist in territory management.IT Quality Assurance AnalystDecember 2016 - April 2021Develop and maintain quality testing standards and procedures. Assist in the planning, creation and control of the test environment(s). Facilitate and/or participate in structured walk-through and peer reviews. Participate in the coordination and execution of release testing.Estimating Applications CoordinatorSeptember 2008 - December 2016CAD Technician IIMay 2006 – August 2008CAD Technician IJanuary 2004 – April 2006

Northampton Community College

Associate's Degree, Business Administration and Management, General

Bethlehem Area Vocational

Diploma, Drafting and Design

Northampton Area High School

Diploma