Jason E. Rist

About Jason E. Rist

Solutions Architect, Public Sector State & Local Education

Experience

1. Senior Technical Account Manager

   Red Hat

   Aug 2021 — Present

   Work with Red Hat\'s large strategic accounts to build strong relationships • Manage multiple accounts simultaneously • Act as a liaison between Operations, Professional Services, Development, Product Management, Upstream Open Source projects, and Customers • Demonstrate proficiency in Red Hat products (RHEL Platform, Ansible Automation, OpenShift Platform) and become an expert in Red Hat\'s Architecture • Reviewed upcoming customer events and planned production activities to identify potential problems, then plan and implement solutions • Successfully engage with Senior Leadership, Support, Technical and Functional staff to remove roadblocks, address delays and mitigate issues • Own and drive escalated issues blocking production success • Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems • Carried out regular review of customer cases to identify trends • Serve on and actively participate in customer steering committee meetings • Drive customer self-sufficiency by ensuring customers understand how to engage with the Red Hat Support organization and tools • Pilot new programs and drive continuous improvement initiatives for production customers

Skills

• Redhat
• Browsers
• Red Hat Linux
• Eclipse
• Information Architecture
• Cloud Computing
• Postgresql
• Scrum
• Xml
• Agile
• Javascript
• Mac Os X
• Dojo
• Rhce
• Web Development
• Sql
• Xslt
• Ruby on Rails
• Technology Integration
• Software Engineering
• Vmware
• Rhel
• Trac
• Subversion
• Ajax
• Linux
• Mysql
• Git
• Open Source
• Rhev
• Rest
• Html 5
• Software Development
• Rubymine
• Mongodb
• Wordpress
• Ruby
• Jquery
• Web Applications
• Css