Jasone Means

About Jasone Means

Dedicated customer support professional with 5 years of experience providing exceptional service to customers in supply chain operations. Skilled in troubleshooting, resolving complex issues, and delivering high-quality support through various channels including phone, email, and chat. Adept at managing customer inquiries, maintaining satisfaction, and building strong client relationships. Committed to enhancing the customer experience and ensuring long-term customer loyalty.Multitasking hard worker who trains employees, implements new strategies for fulfillment and input for workflow improvement.Years of experience working in large 3PL, B2B, B2C, supply chain companies.I have assisted in the successful launch of a warehouse in California, including logistics planning, inventory setup, and operational coordination.

Experience

1. Operations Specialist

   ShipBob

   Sep 2024 — Present · US

   Optimizing logistics and fulfillment processes at ShipBob. Skilled in managing warehouse operations, inventory control, and ensuring efficient order fulfillment to meet customer expectations. Proficient in identifying process improvements, streamlining workflows, and leveraging data-driven insights to enhance operational efficiency. Adept at cross-functional collaboration and committed to driving continuous improvement in a fast-paced environment. Proven ability to handle multiple priorities while maintaining a high standard of accuracy and customer satisfaction.Overseeing a 3PL team to maintain smooth and productive workflows, addressing logistical challenges, and fostering a collaborative and high-performance culture.

Education

• Penn Foster Group

  Public Health

• Wilson Area High School

  High School Diploma