Jason McClellan

About Jason McClellan

Our Support Community increases engagement with customers throughout their life cycle across our products and services. Community provides pre-sale research for product support-services and post-sale education and support via discussion forums. Through the Community we engage users through support forums, ideation, technical documentation and leadership blogs. Over my 15+ years’ experience in the Martech sector I\'ve worn many hats. My experience spans start-ups to SMB to Enterprise. I have focused heavily on closely integrating web content systems, implementing marketing platforms, planning and ground up builds on various community platforms, jump starting gamification programs, launching direct response marketing campaigns and driving social business software to successfully meet requirements business objectives.My Expertise includes managing the following platforms: Adobe Analytics/Target/AEM, Marketo, Domo, Jive, Lithium/Khoros, Higher Logic, Google Analytics, Social Business, and Radian6.I thrive and enjoy a fast-paced work environment that is responsive to innovative solutions and drive efficient problem solving skills using my years of life/work experiences. I build strong team relationships with co-workers, direct-reports, cross-functional teams, off-shore teams and executives across departments at all levels.I\'ve been recognized and awarded for my professionalism, work ethic, leadership and team building.

Experience

1. Sr Mgr Broadcom Community, Corporate IT

   Broadcom

   Nov 2018 — Present · Austin, TX, US

   Platforms: Higher Logic Community, AEM, Liferay, Poppulo, Data Privacy Programs: OneTrust, Docusign, Lithium, Jive X and many more. I am currently been track lead on managing Global Community Platform Migrations from acquired companies as well as Global Community Platform Manager. I\'ve managed three successful large scale migrations in three years, Ethernet, Brocade, CA Technologies and Symantec to the Broadcom Community. I successfully managing project timelines, working with stakeholders, managing data sources and collecting and transforming user and content data from one platform to another. I also am Admin for Adobe Experience Manager support content and manage a support service desk on ServiceNow covering multiple platforms. All past projects have come in on time within budget.

Education

• Santa Rosa College

  AS, Computers

  1994 — 1996

• College of San Mateo

  Criminology

  1985 — 1989

Skills

• Drupal
• Web Community Management
• Adobe Creative Suite
• Mobile Technology
• Mysql
• Web Analytics
• Gamification
• Templating
• Social Media Listening
• Html/Xml
• Bunchball
• Social Media Strategist
• Ecommerce
• Technical Project Management
• Enterprise Risk Management
• Social Media
• Joomla
• Cloud Computing
• Creative Direction
• Website Redesign
• Paperless Office
• Jive Sbs
• Mobile Devices
• Online Content Creation
• Wireframe
• Online Marketing
• Email Marketing
• Custom Graphics
• Online Backup
• Google Webmaster Tools
• Uml Diagramming
• Online Video
• SEO
• Php
• Html 5
• Crm
• Mobile
• Adobe Site Catalyst
• Usability Testing
• Technical Customer Support