Jason Jarrett
Vice President Operations @American Specialty Health
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WORK HISTORY
Vice President Operations @American Specialty Health
Carmel, IN, US
Leading a dynamic workforce of 200+($9.3M plan) for ASH Programs. Spearheading national multi-specialty provider network credentialing and data management for both virtual and physical operations. Driving excellence in eligibility research, well-being and clinical coaching, and virtual and digital customer service operations. Serving diverse segments including Commercial, Medicare, Medicaid, Employer, Association, and Consumer Self-Pay. Driving key development initiatives in the advancement of Virtual Musculoskeletal Therapy Programs (Virtual PT/OT, Fall Prevention, and Self-Guided options, expanded to Associations and Consumer Self-Pay arrangements). Key architect of Concierge Services to support new MSK Disruptive Pay programs with superior CSAT and NPS results.Advancing multi-channel engagements through Genesys Cloud integrations across business lines and member and provider segments - further meeting support needs with minimal barriers and human capital needs.
EDUCATION
Purdue University
Associate of Science - AS, Information Systems
Purdue University
Bachelor of Science, Organizational Leadership & Supervision
University of Indianapolis
Master of Business Administration - MBA, Business Administration
SKILLS
ABOUT JASON JARRETT
Accomplished operations leader with a proven track record in developing best practices to manage complex services, eliminate costs, streamline workflows, and boost productivity. I consistently surpass performance and service objectives through a combination of ultimate customer experience delivery, lean operation methods, innovative product advancements, and incentive-driven rewards for team achievements. Renowned for my in-depth understanding of the shared services industry and my enthusiasm for attracting and transforming high-potential staff into emerging leaders.Core Competencies:• Service Center, Field Operations, and Vendor Management• Developing & Retaining High-Performing Teams• Executive-Level Communications• Fiscal Performance Management• Strategic and Workforce Planning• Quality Assurance, Training, and Development• Continuous Improvement Initiatives• Business Process Automation• Change & Transitional Management• Analytics & Data-Driven Decision Making
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