Jason Burkins

About Jason Burkins

I am a Senior Level detail-oriented and driven Customer Service Specialist with expertise in client relations, data management, problem solving and managing daily office functions. Offering excellent communication and computer skills, employee management skills and strong ability to forge long term client relationships. I gravitate toward positions and situations where I can help people. As a customer service specialist, I treat each customer with care and respect while delivering a high level customer experience. I work diligently to learn the best practices and methods to achieve company, group and individual goals for high quality customer service. Outside of work I enjoy writing, volunteering in the community, being involved in local government, cooking, reading, learning the guitar, and attending live concerts and sporting events.

Experience

1. Customer Service Representative

   Weir Minerals

   Apr 2022 — Present · Madison, WI, US

   Serve as a Key Account Representative for several high sales distributors. Responsible for business to business customer service in replacement parts for large scale industrial pumps and custom cut rubber products used in the mining industry. Serves as primary contact for all inquiries, quotes, order entry, expediting and tracking of orders entered into SAP. Charged with maintaining timely, positive and productive communications with key account contacts. Utilize Smartsheets and Microsoft Excel to produce bi-weekly reports for my key accounts.Weir Minerals uses a Citrix based platform with SAP ERP.

Education

• American International College

  B, Liberal Arts and Sciences/Liberal Studies

  2015 — 2019

• Springfield Technical Community College

  Communication and Media Studies

  1994 — 1997