Jason Brown
Programme & Customer Experience Consultant @Network Plus
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WORK HISTORY
Programme & Customer Experience Consultant @Network Plus
Supporting delivery for a key customer account, delivering against key customer, client and commercial objectives whilst identifying opportunities to improve delivery, approach and efficiencies that lead to improved outcomes. Within this, working on some key schemes to ensure delivery against customer and client expectations.Supporting and guiding operational, planning and commercial teams through end to end process reviews and adapting client interactions to ensure all stakeholders have clear and actionable insights that, alongside structured risk management, ensure the right actions deliver against planned expectations.
EDUCATION
The Open University
Certificate in Management, - Managing Development & Change
Dane Court Grammar School, Broadstairs, Kent
Economics & English
ABOUT JASON BROWN
An accomplished Transformation / Change / Programme & Project professional with 30 years multi-sector experience leading Operations, Banking, Financial Services, General Insurance, Change Management & Utilities. With a focus on customer and client experience I have a track record of delivering results, strategies & performance, ensuring internal & external customers / colleagues are positioned at the heart of strategy. Experienced across varying team dynamics, having been involved in small scale project teams to having led a Customer Operation of 900 colleagues. Key Skills: Business Transformation / Mergers & Acquisitions / Operations / Leadership / Talent, Succession & Mentoring / Crisis Management / Customer Experience / Change Management / Strategy & Planning / AgilePM Practitioner / Certified Scrum Master / Lean Six Sigma Yellow Belt
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