Jason Banfield
Senior Customer Success Manager @ BEMO | Multiple Certifications
- Role
- Senior Customer Success Manager at Bemo
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Jason Banfield
I’m a Customer Success leader with 20+ years of experience helping organizations grow…
Experience
Senior Customer Success Manager
Jun 2023 — Present
Onboarded 40+ new customers by implementing personalized training sessions and proactive engagement strategies, ensuring smooth adoption of services.• Achieved 100% CSAT by providing proactive issue resolution, regular check-ins, and tailored customer success plans.• Secured 10+ referrals and retained key accounts by fostering long-term client relationships and delivering high-value solutions.• Collaborated cross-functionally on initiatives such as product development, leading to improved customer satisfaction and retention.Cybersecurity, GRC, Compliance Certifications50+ Accounts with over 3 million in ARR
Education
Baker College
Bachelor’s Degree, Business Administration; Marketing
Skills
- Leadership
- Time Management
- Marketing
- Training
- Customer Satisfaction
- Store Management
- Customer Service
- Microsoft Office
- Sales
- Retail
- Merchandising
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