Jason Palmer

About Jason Palmer

Hello! I am an Engineering leader who builds teams that transform customer challenges into scalable cloud solutions—combining technical depth with genuine human connection.Over 5 years at AWS, I\'ve learned that the best engineering outcomes happen when you deeply understand both the technology and the people behind it.Impact at Scale• Led infrastructure planning for a MarTech platform\'s peak season, coordinating 80+ engineering teams managing 8,500+ instances—enabling $3B in customer sales with zero downtime • Architected messaging infrastructure processing 5-6 billion daily events, scaling from 120TB to 180TB monthly throughput while reducing operational overhead • Delivered $1.3M in annual cost savings while growing a customer\'s AWS footprint 8x through strategic technical guidance and executive relationships • Built a GenAI tool used 500K times reducing case summarization time by 50-75%Technical Depth: EC2, EKS, MSK, Aurora, OpenSearch, CloudFront | High-scale distributed systems | Database optimization | Event-driven architectures | 5 AWS certifications including Solutions Architect ProfessionalBuilding CultureGreat engineering teams need more than technical excellence—they need belonging. I created \"The Ally Pod,\" an internal podcast featuring VP-level leaders discussing diversity and inclusion. Across 14 episodes, we reached viewers and created space for important conversations in tech.I\'ve mentored 20+ engineers and TAMs, helping them earn certifications, navigate escalations, and develop the communication skills that turn technical expertise into customer trust.Beyond WorkHusband, friend, traveler, music producer, photographer, and competitive Rocket League player. I believe the best ideas come when you step away from the keyboard, and I\'m passionate about using technology for social good.I am interested in Engineering roles where I can build high-performing teams, drive customer success through architectural excellence, and shape culture that values both technical depth and human connection.I believe the best engineering leaders have been in the trenches, earned customer trust through delivery, and know that sustainable success comes from investing in people as much as systems.

Experience

1. Senior Technical Account Manager

   Amazon Web Services (AWS)

   Apr 2025 — Present · Seattle, WA, US

   Leading technical strategy and team development for high-growth adtech and martech customers while driving innovation in customer success practices.Team Leadership & Development • Mentor 10 TAMs on technical depth, executive communication, and customer engagement strategies—helping team members advance from L4 to L5 through structured development plans • Lead technical enablement sessions on GenAI tools, resulting in 50-75% time savings across team workflows • Built collaborative environment where engineers share architectural patterns and troubleshooting approaches across 70 TAMsTechnical Innovation • Drive UI development and marketing strategy for internal support tools— developed a GenAI tool used 500K+ times by TAMs and Support Engineers • Developed ODCR automation tool reducing capacity planning workflow from 60 minutes to 10 minutes • Champion internal program adoption, scaling from 6 to 414 engagements with 85% team adoption rateCustomer Impact • Architect solutions for customers processing billions of daily events and managing thousands of instances • Lead cross-functional initiatives involving service teams, solutions architects, and product management • Present at industry conferences on emerging technologies (PASS Summit 2023 - Blockchain databases)

Education

• UW Foster School of Business

  Minor, Entrepreneurship

  2018 — 2020

• University of Washington Information School

  Minor, Informatics

  2017 — 2020

• University of Washington

  Minor, Diversity

  2019 — 2020

• Federal Way High School

  High School Diploma

  2012 — 2016

• University of Washington

  Major, Sociology

  2016 — 2020