Jason Carlbom
Senior Retail Operations Professional | Strategic Leadership & Planning | Director, Merchandise & Team Retail Operations
- Role
- Director of Retail - Little Caesars Arena at Delaware North
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Jason Carlbom
Retail Operations Director with extensive professional experience driving significant year-over-year revenue growth by deploying a combination of business initiatives, exemplary communication, and team building strategies, executing growth strategies across multimillion-dollar industries. Detail-oriented leader with an ability to establish and nurture business relationships with clients, customers, and vendors, effectively leading development initiatives to drive continuous performance success. Dynamic team builder with a history of onboarding new talent and mentoring a progressive talent pipeline.Areas of Expertise:Strategic Leadership & PlanningBusiness OperationsBudgeting & ForecastingDecision MakingP & L ManagementSupply Chain LogisticsYOY Revenue GrowthProcess ImprovementsTeam & Relationship BuildingNew Business OnboardingEvent & Operation ManagementInventory Control
Experience
Director of Retail - Little Caesars Arena
Feb 2019 — Present · Detroit, MI, US
Provided strategic leadership and direction, effectively managing all department activities for a $10M retail operation for multiple professional Detroit athletic organizations – the Detroit Pistons and Detroit Red Wings – and an event promotions company called 313 Presents LLC. • Oversaw profit and loss (P&L) key performance indicators (KPIs) for 10 official stores, an authentic memorabilia program, and an officially licensed eCommerce retail platform. • Supported purchasing and planning with a direct report Buyer and the Regional Director, forecasting for the upcoming year against previous data; built a plan with allocation to unique spend categories. • Decreased labor spend by 20% and reduced cost of sales by 2% through the establishment of purchasing plans and standard operating procedures (SOPs) that solidified internal efficiency. • Developed and implemented an overall growth strategy targeting sales metrics, expense control, labor management, marketing campaigns, and customer service standards; additionally, catalyzed in-arena expansion by adding three new locations, resulting in $50K of incremental revenue over one season. • Improved community relations and brand recognition through the creation of a program with Wayne State University, partnering with business students to provide opportunity for collaboration.
Education
Eastern Michigan University
Bachelor of Business Administration - BBA, Marketing
2008
Auburn University
Executive Master’s of Business - EMBA, Business Administration, Management & Operations
2015 — 2017
Washtenaw Community College
Associate of Arts - AA, Business Administration, Management & Operations
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