Jason Zgainer

General Manager @Aimbridge Hospitality

Chicago, IL, US

As the strategic spearhead for financial planning, budgeting, and forecasting across all departments in the hotel including Rooms, F&B, Sales, and Catering, I ensure precise resource allocation and optimal financial performance. I champion revenue generation strategies while maintaining strict cost control measures, driving consistent profitability without compromising our brand\'s quality and services.I oversee daily operations to ensure seamless execution of services and the smooth functioning of daily hotel tasks. Through my direct involvement in resolving intricate or escalated guest service issues, I have contributed to the highest levels of guest satisfaction, enhancing our reputation for service excellence.In collaboration with the Sales and Marketing teams, I help devise successful campaigns and promotions to boost occupancy rates and augment guest spending. My efforts have been instrumental in the hotel\'s high ranking within Choice Hotels and the Cambria brand for Overall Guest Satisfaction and Service, a testament to our unwavering commitment to service quality and guest experience.By fostering a high-performance culture through comprehensive employee development programs, I have boosted staff capabilities and retention rates.As a leader, I have spearheaded several operational initiatives targeting process improvement, resource efficiency, and superior service delivery.

Colorado State University

Restaurant and Resort Management