Jason Wilson
Service Management expert with high level and detailed understanding of Contact Center Technology, Relationship and Account Management, as well as Business process, Leadership and Staffing
- Role
- Sr Manager Itsm- Service Desk at ADM
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Jason Wilson
As the VP Lead Management at O3 Services, I leverage my extensive expertise in service…
Experience
Sr Manager Itsm- Service Desk
Sep 2024 — Present · Erlanger, KY, US
Providing Service Management Leadership as well as functional contract Governance for international Managed Services Contract. Focus on Service Desk, Service Level Management as well as end to end Incident Management process
Skills
- Troubleshooting
- Outsourcing
- Management
- Business Process Improvement
- Service Delivery
- Technical Support
- Telecommunications
- Vendor Management
- IT Service Management
- Account Management
- Process Improvement
- Managed Services
- Integration
- Itil
- Voice Over Ip (Voip)
- Sla
- Leadership
- Unified Communications
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