Jason Willis
Operation/Staff management, subject matter expert engineering solutions for an improved workflow and procedure development in office services, mail, reception, hospitality, records management and information governance
- Role
- Manager of Operations - Client Storage and Life Cycle Management at Iron Mountain
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Jason Willis
An exception business partner focused to provide expertise for services supporting clients in the legal and corporate industries. A partner with a consultative approach, utilizing principles of Operational Excellence to develop, enhance and implement operational procedures and process workflow for clients. My experience includes staff/team development, identifying business process opportunities, driving sales initiative for the sales team, providing subject matter expertise, management of operation within budget confines, support and develop procedures, management and development of scope of work as well service level agreement for the client. I have a successful track record in the following areas: Client contract retention - Operating and expanding client service accounts with revenue of $1 million plus - High service performance and development of teams that deliver results – Innovative and strategic planning - Effective client liaison with strong interpersonal and communication skills to utilize and leverage beneficial business relations.Additional Qualification:• Creative thought leader• Talent and Client Management• Presentation development for staff, management and stakeholders• Clear and strong written and verbal communication to staff, senior management, clients and shareholders• Quality control and assurance management -Ability to analyze complex performance issues and create solutions to improve operations with corrective action implementation • Document and implementation of action and strategic planning• Perform research and data analysis. Prepare and translate complex reports• Budget review and preparation• Performance & Risk management - assessment & compliance• Project Management• Able to obtain secret security clearance• Proficient in Microsoft Office• Composition of organization policy and procedures• Identify business process opportunities • Strategic business planning
Experience
Manager of Operations - Client Storage and Life Cycle Management
Jul 2024 — Present · San Diego, CA, US
Education
Borough of Manhattan Community College
Computer/Information Technology Administration and Management
2004 — 2007
School of Professional Studies CUNY
BA, Business Management
2009 — 2014
Skills
- Document Management
- Information Management
- Process Improvement
- Management
- Records Management
- Microsoft Office
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