Jason Williams

About Jason Williams

Operational Excellence Leader | Quality & Process Excellence | People-First, Data-Informed Leadership | Builder of High-Performing TeamsI bring a blend of operational rigor, data analysis, and empathy for both customers and associates. By combining structured metrics, root‑cause analysis, and thoughtful change management, I help organizations move from reactive problem‑solving to proactive, insight‑driven operations.Over my career, I’ve led multi‑level, multi‑site teams and outsourced operations supporting portfolios over >$1B,+3M transactions annually, and 1M+ associates—driving improvements in accuracy, automation, service levels, and customer experience through quality programs, process redesign, and technology‑enabled solutions for large enterprises.What I’m known for:Building high‑performing teams: Leading and mentoring managers, analysts, and front‑line associates (25–80+), setting clear expectations, and creating development paths that improve performance and engagement.​Turning data into action: Leveraging Workday, SAP, ServiceNow, BigQuery, Alteryx, and Dataiku to build audits, dashboards, and ETL processes that corrected 300K+ data errors, boosted automation by 3.4M transactions, and delivered 25% productivity gains.Driving operational excellence: Standing up quality programs that drive process adherence, design and implement compliance, and SLA/KPI standards that directly led to increased compliance, reduced exceptions (10%-25%), improved efficiency like cycle time reduction, and customer experience across high‑volume transactions. ​Leading cross‑functional initiatives: Partnering with engineering, technical program management, centers of excellence, and business stakeholders to deliver 100+ system or process enhancements—including Workday and internal financial tools—and long‑term solutions at scale.​Specialties: Operations Management, Process Improvement, Data Analysis, Data Storytelling, LeadershipI am energized by opportunities where operations and technology intersect to unlock business impact. Open to connecting with leaders and organizations looking to fill Manager, Senior Manager, or Director roles to help drive innovation and efficiency for your team.

Experience

1. Senior Manager Data Strategy and Analytics

   Xylem

   Mar 2026 — Present

Education

• Radford University

  B.S., Marketing

  1999 — 2003

Skills

• Process Improvement
• Management
• Team Building
• Sap Crm
• Accounting
• Team Leadership
• Business Process Improvement
• Customer Service
• Microsoft Office
• Organizational Development
• Coaching
• Data Analysis
• Powerpoint
• Microsoft Excel
• Outlook
• Forecasting
• Sap
• Account Management
• Business Analysis
• Change Management
• Leadership
• Leadership Development
• Sap Products
• Analysis
• Financial Analysis
• Finance
• Cross-Functional Team Leadership
• Operations Management
• Performance Management
• Sap Bw