Jason Watkins
Head of Global Merchant Gateways @Fiserv
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WORK HISTORY
Head of Global Merchant Gateways @Fiserv
Alpharetta, GA, US
Responsible for the full portfolio of North American Merchant Gateway products—including Commerce Hub, Universal Commerce, and additional gateway solutions—with a focus on expanding and globalizing these offerings across EMEA and LATAM markets.Designed and launched the first follow-the-sun support model for Gateway operations, leveraging a globally distributed workforce. Led the development of a new team structure that enhances career pathways and promotes organizational growth.Direct oversight of AppOps functions, including Release Management, L3 SRE support, Incident Management, Oracle, and response, as well as platform monitoring and alerting.
EDUCATION
North Metro Tech
Computer Science
SKILLS
ABOUT JASON WATKINS
Dynamic and results-driven Technology Leader with over 30 years of professional experience in technological infrastructure, project coordination, and operations development. Proven success in budget management, subcontractor supervision, contract negotiation, and training procedures. Track record of introducing innovative IT solutions that increase efficiency and unify disperse departments. Recognized as a strong team leader capable of guiding organizations through digital transformation while developing procedural advancement projects to reduce cost and improve customer experience. CAREER HIGHLIGHTS & ACHIEVEMENTS• Oversaw IT infrastructure and IT application projects within the City of Atlanta that strengthened business processes and increased productivity. Managed budgets ranging between $4 million and $30 million. • Supervised the City of Atlanta team of 125 technicians in the successful completion of over 100 annual projects including complete desktop upgrades, server upgrades, and a city-wide virtual server mitigation project. • Installed $5 million of IT equipment to update and replace failing resources during ATL One project. Increased reliability and security of IT resources while reducing service costs and adding value to customer services. • Led IT Operational Team to identify 550 impacted systems, prioritize applications, restore systems, and implement SMB, LAPs, ATA, ATP, and SecureWorks Red Cloak Agent during Ransomware Cyberattack.• Merged IT Operations from 19 city departments/offices into a streamlined shared service model to decrease data center cost by 75%. Migrated over mailboxes to Office 365 and implemented Microsoft SharePoint.• Designed and delivered dynamic biannual presentations to the City of Atlanta IT team of 150 members. Reported on department status, including new virtualization/cloud strategies that reduced outages by 200%.
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