Jason Walston
Senior Customer Success Manager | Cum laude graduate in Business Management and Finance
- Role
- Senior Customer Success Manager at ModMed
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Manager
May 2023 — Present · Boca Raton, FL, US
Manage a book of business, overseeing retention and renewals for Enterprise clients, resulting in increased customer satisfaction and revenue growth.• Develop and maintain trusted advisor relationships by proactively engaging with clients at all organizational levels, ensuring alignment with their business goals.• Lead client renewals, identify opportunities for upselling, and collaborate internally to drive deeper adoption of ModMed products.• Regularly monitor customer health, address risks with mitigation plans, and achieve high customer satisfaction through strategic issue resolution.• Organize in-depth product training and consultations to promote full utilization and adoption of new features, enhancing client engagement scores.• Conduct Annual and Quarterly Business Reviews, telling the success story of improvements since the implementation of ModMed products.
Education
Eastern University
Master of Science - MS, Data Science
Sullivan University
Bachelor of Science - BS, Finance
2006 — 2009
Sullivan University
Bachelor of Science - BS, Business Management
2006 — 2009
Skills
- Leadership
- Sales Management
- Sales Presentations
- Account Management
- Direct Sales
- Sales Operations
- Customer Retention
- Customer Service
- Strategic Planning
- Team Building
- Cold Calling
- Sales Process
- Customer Satisfaction
- Solution Selling
- Sales
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