Jason W. Hendricks
Chief Operating Officer @Neighborhood Housing Services Of Baltimore
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WORK HISTORY
Chief Operating Officer @Neighborhood Housing Services Of Baltimore
Baltimore, MD, US
Managing day-to-day operations and driving strategies of senior management to deliver impactful actions that focus on increasing sustainable homeownership and advancing innovative capital solutions benefiting the individuals, communities, and stakeholders of Baltimore.
EDUCATION
The George Washington University School of Business
MBA
Georgetown University
BSBA, Marketing
ABOUT JASON W. HENDRICKS
My passion is to make customers’ experiences better. It starts and ends there. I learn about what drives customers to behave the way they do and understand what drives customers to engage.Customer behaviors have intrigued me for as long as I can remember, and this has allowed me to create experiences, products and services that delight customers. That same intrigue has allowed me to deliver against metrics that drive business outcomes, build strong teams to support stakeholders, and be a staunch customer advocate driving business change.My career has taken me from managing a small customer service team to leading enterprise customer/client experience teams for Fortune 500 companies. So far, this career path has taught me that… I can build and scale an enterprise customer experience practice effectively and efficiently. I can deliver omnichannel customer acquisition strategies that generate incremental business growth. I can be successful by continuing to find new & innovative ways of listening to customers.I am always happy to talk about (and listen to) ways of making customers’ experiences better. If you are up for such a conversation, let’s connect.
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