Jason W.
Sr Instructional Designer at Fiserv
- Role
- Sr Instructional Designer at Fiserv
- Location
- Galena, MD, US
- LinkedIn followers
- 500 followers
About Jason W.
Senior Instructional Designer specializing in modern, scalable learning experiences that drive real performance—not just course completion. I’ve spent the last 5+ years rapidly growing into a senior role within a Fortune 500 fintech, helping transform legacy, lecture‑based training into engaging, business‑aligned learning ecosystems.At Fiserv, I lead end‑to‑end design for high‑visibility initiatives, including enterprise product and operational training for Clover. My work spans facilitator‑led, self‑paced, microlearning, and video‑based solutions—always grounded in learning experience design (LXD) and performance consulting.I’m known for being a strong thought partner who can translate complex, technical content into clear, practical learning that sticks. I collaborate closely with product, operations, and leadership teams, mentor junior designers, and use learner data and analytics to continuously improve outcomes.Before instructional design, I worked in communications, customer support, and operations—so I design training with a real‑world, frontline lens. If it wouldn’t help someone on the job, it doesn’t make it into the course.If you’re building training that needs to scale, modernize, or actually move the needle, I’m always open to connecting.
Experience
Sr Instructional Designer
Nov 2020 — Present
Education
Delaware College of Art and Design
Associates Degree, Photography
2004 — 2006
Wilmington University
Bachelor of Science, Multimedia Production
2016 — 2020
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