Jason Valentine
Domain Delivery Manager @Microsoft
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WORK HISTORY
Domain Delivery Manager @Microsoft
DC, US
As a seasoned leader, I am passionate about empowering teams to achieve success through accountability and modeling. I firmly believe in the power of coaching and caring for team members, which includes defining team objectives, enabling success across boundaries, and investing in the growth of individuals. At the core of my work, I manage stakeholder relationships both internally and externally, partnering with Customer Success, Engineering product teams, Operations, Finance, and local services management to ensure seamless delivery of services. I am skilled in resolving issues identified and escalated by Consulting Project Managers from internal and external teams and customers, and I work diligently to manage internal executive engagement for escalations, as needed. Through my work, I establish escalation standards and process improvements for practice and implements escalation management governance processes. I am also experienced in understanding customer and subcontractor obligations, driving Consulting Project Managers to maintain the right contacts in service systems and target surveys, and creating feedback plans based on survey and constructive feedback. Finally, I am proud to serve on customer executive steering committees as a Domain Sponsor, working in partnership with Account Aligned Teams to deliver value and achieve success. Overall, I am a dedicated and results-driven leader with a proven track record of success in managing stakeholder relationships and delivering exceptional outcomes for customers
EDUCATION
DeVry University-Illinois
Bachelor of Applied Science (B.A.Sc.), Computer/Information Technology Administration and Management
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA), Business Administration and Management, General
ECPI College of Technology
Associate of Arts and Sciences (AAS), Computer Technology/Computer Systems Technology, 3.5
ABOUT JASON VALENTINE
I bring a unique blend of people management, business development, and technical expertise to the table. As a Senior Program Manager, I have a proven track record of success in proactively managing and executing delivery portfolios to achieve business goals. My experience encompasses a broad range of IT support capabilities, including managing large scale network configurations, administering and configuring computer hardware and software, and enterprise cloud migrations. Additionally, I am highly skilled in developing business and financial plans and presenting them to senior executives. As an effective leader and program manager, I am capable of managing IT teams with skillsets ranging from customer support to datacenter administration and enterprise architecture. My ability to combine business development with technical applications has enabled me to deliver success and drive results in all of my endeavors.
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