Jason Upton

Bar Supervisor @The Bank Restaurant & Bar

Gateshead, GB

Leadership & Team Management: Supervising a team of bar staff, ensuring high standards of service, efficiency, and professionalism.• Customer Service Excellence: Delivering exceptional customer service, addressing and resolving any customer complaints or issues promptly to ensure a positive customer experience.• Financial Management: Handling daily financial operations, including cash handling, reconciliations, and closing procedures. Assisted in managing budgets and contributed to increasing sales through upselling techniques• Compliance & Safety: Ensuring the bar adhered to all licensing laws, health and safety regulations, and company policies. Maintained a clean, organized, and safe working environment.

Northumbria University

International Business Management