Jason Town
Director of Collections & Special Assets @NBT Bank
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WORK HISTORY
Director of Collections & Special Assets @NBT Bank
In my current role, leading a team of 27 professionals, including 3 Managers across 2 locations, has been one of the most rewarding challenges of my career. My focus is on optimizing third-party partnerships to improve early-stage collections for multiple portfolios. Managing retail collections for a $5B portfolio requires a strategic approach to recovery and risk mitigation. I have built strong relationships with Attorneys, Repossession Agents, auctions, and collection agencies across New England,Northern New York, and Northern Pennsylvania to streamline asset recovery. Ensuring compliance with federal, state, and banking regulations—including FCRA, FDCPA, SCRA, TCPA, and CFPB—is a top priority.Key Contributions: Designed and implemented innovative policies and tracking systems for loss mitigation, credit bureau disputes, and NY state zombie properties, improving operational efficiency. Administered vendor management processes, conducting thorough risk assessments and onboarding key legal and repossession partners aimed at expanding the banks footprint. Drove a 20% reduction in overall portfolio delinquency within two years, strengthening financial stability. Slashed collection expenses by over $400K in the first year through process optimization and strategic vendor negotiations. Completed a 24-month internal Emerging Leaders course, elevating leadership capabilities and strategic decision-making. Implemented advanced tracking systems for loss mitigation applications, enhancing processing efficiency. Led pandemic relief efforts, assisting over 7K borrowers—far exceeding the normal rate of 100-125 monthly cases. Earned Professional Collection Specialist, and Professional Collection Manager designations from ACA International, reinforcing industry expertise. Demonstrated commitment to financial assistance, supporting 800+ borrowers impacted by the pandemic through loss mitigation efforts, ultimately surpassing the usual 25-30 cases per month.
SKILLS
ABOUT JASON TOWN
As an impactful senior leader with a proven track record of transforming financial operations, collections, and loss mitigation strategies, I have experience in overseeing large-scale teams and driving strategic transformations. I specialize in optimizing processes, enhancing regulatory compliance, and delivering operational excellence in highly competitive financial environments.I have deep expertise in collections and loss mitigation, aligning organizational objectives with innovative recovery strategies to minimize risk and maximize returns. Managing multi-billion-dollar portfolios, I have successfully orchestrated high-performing teams in consumer and business collections, foreclosure processes, and charge-off recovery, all while ensuring compliance with FCRA, FDCPA, TCPA, and other industry regulations. My ability to navigate complex regulatory landscapes while maintaining a customer-centric approach has been instrumental in reducing losses and increasing recoveries.Operational efficiency is at the core of my leadership approach. I am highly skilled in developing and implementing streamlined processes that drive continuous improvement across collections, asset recovery, and financial operations. My focus on process optimization, automation, and data-driven decision-making has resulted in significant cost reductions and improved performance metrics.Vendor and stakeholder management is another area of expertise, having successfully built and maintained strong relationships with attorneys, repossession agents, auction houses, and third-party agencies. I have led vendor risk assessments, ensuring the seamless onboarding of service providers while upholding compliance and operational excellence. Through strategic partnerships and collaboration, I have been able to enhance recovery rates and improve overall collection effectiveness.Areas of Expertise: Financial Operational Excellence Cross-functional Team Leadership Financial Strategy DevelopmentI am always open to networking, collaboration, and exploring new opportunities to drive transformative growth in collections and financial operations. Let us connect to exchange insights, explore potential synergies, and drive excellence in the financial services industry. Email: j••••••••@gmail.com The opinions and advice offered within this account are my own and do not reflect that of my employer NBT Bancorp or any of its primary business units.
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