Jason Thomas
Healthcare IT Specialist | EMR Support | System Configuration & Workflow Optimization | Epic Cadence Proficiency – In Progress |
- Role
- Application Systems Technical Analyst at Intermountain Health
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Jason Thomas
I entered the technology field in 2020 with a specific mission: to bring a refined…
Experience
Application Systems Technical Analyst
Feb 2024 — Present · Broomfield, CO, US
Recognized for excellence in the configuration and ongoing lifecycle support of 724Access Downtime Viewers across the Intermountain Health enterprise.• Configure, install, decommission, and maintain Oracle Cerner 724Access Admin and 724 Downtime Viewer software on 200+ critical care and administrative workstations across multiple clinical sites.• Provision and manage Notable accounts using CyberArk to reconcile LDAP and Active Directory credentials for secure access.• Lead testing and rollout efforts for Downtime Viewers, ensuring patient data, discharge summaries, and medication instructions remain accessible during network outages.• Collaborate with field technicians, system administrators, and Oracle Cerner vendor support teams to troubleshoot complex hardware/software issues, resolve escalations, and optimize device uptime across facilities.• Conduct regular audits and maintain accurate asset inventories to ensure compliance and system visibility for all downtime-related hardware.• Document standard operating procedures (SOPs) and contribute to internal knowledge base to streamline support workflows for DTS team members.Key Achievements:• Streamlined 724Access configuration and deployment across 200+ devices, reducing downtime response times and improving outage preparedness.• Proactively identified recurring issues through system audits, leading to early intervention and reduced critical failures during planned Epic transitions.Tools & Technologies:724Access Admin, 724Access Downtime Viewer (Oracle Cerner), Active Directory, Command Prompt, CoPilot 365 (Microsoft Cloud/AI), CyberArk Accounts, Microsoft Teams, Netsmart Mobile Advisor, Remote Desktop, ServiceNow, Windows 10 Enterprise, Windows 11 Enterprise, Windows Server 2016, Windows Server 2019, Z-Scaler VPN
Education
Wilkinsburg High School
High School Diploma
Per Scholas
Information Technology
2023 — 2023
Thiel College
Bachelor of Arts
U.S. Department of Labor
National Apprenticeship Program
2022 — 2023
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