Jason Shih

About Jason Shih

Goal driven sales and services leadership professional with a collaborated mix of…

Experience

1. Practice Director

   OpenText

   Jun 2009 — Present

   Strategic accounts services support to marquee brand customers across multiple industries - Kaiser, Wells Fargo, Google, T-Mobile, and Nike- Responsible for interviewing, on-boarding, and professional development of architect resources on my team- Foster a knowledge sharing culture within field team by spearheading initiatives such as a “field round table” for key technical architects from various geography within North and South America- Day to day management of financial operation(margin, revenue forecast, P&L), resource scheduling, and SOW negotiation- Leads critical interactions with other functions within the company a. Establishes close working relationship with license sales team to provide service presence in pre-sales situation with prospectsb. Championed the field advisory process to route field(sales and services) recommendations back to engineering and product management team for consideration to be incorporated into future product versionc. Collaborate with Customer Support management in dealing with severity 1 ticket opened by or on behalf of client to ensure proper patch is applied or issue properly routed back to engineering for emergency fix

Education

• UC San Diego

  BS, Computer Science

  1992 — 1996

Skills

• Saas
• Vignette
• Agile Methodologies
• Enterprise Content Management
• Soa
• Enterprise Software
• Enterprise Architecture
• Solution Architecture
• Portals
• IT Strategy
• Web Services
• Weblogic
• Professional Services
• Software Project Management
• Cloud Computing
• Integration
• Crm
• Pre-Sales
• Product Management