Jason Sherlock

About Jason Sherlock

OVERVIEW:Accomplished customer success and account management professional with over 20 years of business development and sales experience. Perennial success in driving business growth, building strategic partnerships, and optimizing customer success within the software and technology services and product industry. Excellent collaborator and communicator in working with cross-functional departments, external partners worldwide, and leaders within high-profile customers. Create the strategies that ensure win-win results for employers and customers.KEY QUALIFICATIONS⏩ Experience and success in the following verticals: Healthcare, Retail, Hospitality, Insurance, Travel, Manufacturing, Financial, and Government.⏩ Recent success with high-tech enterprise clients, including Google Cloud. Deep background in SaaS solutions, including role as a workshop mentor for SaaS startups. ⏩ Year-over-year record of achievements in multimillion-dollar revenue and triple-digit ARR growth. PERFORMANCE REVIEWS:\"During RFP reviews, Jason really controlled the situation and accompanied the transaction from its beginning to end in EPAM. Also, Jason is always in contact with the customer and the PL department for the opportunity of business development and improvement of the current profitability of projects.\" “A strong performance from Jason, a particular highlight for me was the various skills Jason demonstrated guiding the new commercial proposal through Datalex, Jason has done a great job since he has been working with our top tier customers.\"\"Incredible progress visible on the Customer Portfolio when Jason became its Head in EPAM. All processes are well-organized, and Jason is the one who contributes and proceeds to do this daily, diving very deep into details to make sure he\'s not missing anything.\" “Jason does a great job at coordinating and pulling resources across the breadth of Datalex to meet customer needs.” “Jason is a great inspirational person for changes and improvements at EPAM, this leadership trait is a good example for others to follow.\"ADDITIONAL CREDENTIALS: Master of Business Administration – The Open University Bachelor’s Degree in Aeronautical Engineering – Dublin Technical University Project Management Professional (PMP), Institute of Engineers of Ireland People Management & Team Performance Training, Carr Communications, Ireland Six Sigma Training, International Association for Six Sigma Certification Joint Aviation Authority Part 66 Aircraft Maintenance License, B1 Category

Experience

1. Director of Customer Success

   Tenna

   Aug 2024 — Present · US

   At Tenna, I spearhead Customer Success strategy across Onboarding, Account Management, and Professional Services, overseeing a portfolio across North America and Canada.I design and scale structured customer lifecycle frameworks that increase adoption, reduce churn risk, and unlock expansion opportunities. By aligning customer objectives with operational execution, we drive measurable retention, stronger NRR, and sustainable revenue growth.

Education

• Technological University Dublin

  Aeronautical Engineering

  1991 — 1994

• Technological University Dublin

  Bachelor's degree, Aeronautical/Aerospace Engineering Technology/Technician

• The Open University Business School

  Master of Business Administration - MBA

• The Open University Business School

  MBA, Strategy / Finance / Marketing / Creativity, Innovation & Change

  2005 — 2008

Skills

• Aerospace
• Airworthiness
• Operations Management
• Aircraft
• Key Client Relationships
• Program Management
• Goal-Oriented Individual with Strong Leadership Capabilities
• Strategic Planning
• Overhaul
• Customer Relations
• Outsourcing
• Six Sigma
• Management
• Human Factors
• Contract Management
• Project Planning
• Airports
• Commercial Aviation
• Avionics
• Service Level Agreements
• Airlines
• Procurement
• Technology
• Procedure Development
• Aircraft Maintenance
• Technology Software
• Marketing
• Npi Management
• Business Strategy
• New Business Development
• Aviation
• Change Management