Jason Shepherd
- Role
- Vice President, Visa Client Care at Visa
- Location
- American Fork, UT, US
- LinkedIn followers
- 500 followers
About Jason Shepherd
Proven call center leader with over 10 years experience leading global contact center…
Experience
Vice President, Visa Client Care
Nov 2019 — Present
Leader of global frontline support for Visa B2B clients including issuers, acquirers, merchants (SMB & Enterprise), fintechs, and developers - Owned fraud screening organization responsible for reducing eCommerce fraud (back office)- Responsible for global leadership of 600+ FTE and 600+ seasonal staff (including multiple offshore BPO vendors)- Oversaw full P&L (including $37M annual operating budget)
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