Jason Shepherd

Role
Vice President, Visa Client Care at Visa
Location
American Fork, UT, US
LinkedIn followers
500 followers

About Jason Shepherd

Proven call center leader with over 10 years experience leading global contact center…

Experience

  1. Vice President, Visa Client Care

    Visa

    Nov 2019 — Present

    Leader of global frontline support for Visa B2B clients including issuers, acquirers, merchants (SMB & Enterprise), fintechs, and developers - Owned fraud screening organization responsible for reducing eCommerce fraud (back office)- Responsible for global leadership of 600+ FTE and 600+ seasonal staff (including multiple offshore BPO vendors)- Oversaw full P&L (including $37M annual operating budget)

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Jason Shepherd — Vice President, Visa Client Care at Visa in American Fork, UT, US | Unifers