Jason Shaw

About Jason Shaw

Results-driven technology leader with over 17 years of experience in Site Reliability Engineering & Process Leadership at Humana. Proven track record in driving process improvements, reducing technical debt, improving operational excellence, and collaborating with a wide range of IT and business stakeholders. Adept at leveraging data analytics and visualization to deliver actionable insights for senior leadership. Core competencies:AEP Readiness | Agile | AI Fundamentals | Business Cycle Reporting | Command Center Operations Communication Governance | Data Analysis & Visualization | HIPAA Compliance | ITIL Best Practices LEAN Six Sigma Principles | Major Incident Prevention | PMP Body of Knowledge | Power Apps Process Mapping | ServiceNow Platform & Data Governance | Stakeholder Engagement

Experience

1. IT Lead Technology Leadership Professional

   Humana

   Dec 2023 — Present · Louisville, KY, US

   Represented SRE in AEP Readiness initiatives & app performance testing compliance. • Maintained go/businesscycles dashboard, providing IT leaders with timing and application risks for critical business seasons, such as AEP, BID, STARS, NPY, and CMS Audit.• Developed and presented Power BI and Dynatrace dashboard projects to senior IT leaders, including YOY Incident data for go/itopsdash and AEP app health data for go/aepdt.• Ensured SRE compliance with multi-year enterprise initiatives such as Project Marble.• Drove YOY reduction in Technical Debt and improved Ops Excellence metrics for Pillar 3 teams.• Created new communications processes & tools for SRE’s relationship with Business partners.• Improved processes & documentation for DRIVE UI/Sales Datamart and Bonus Compensation.

Education

• Florida State University

  BA, History and Religious Studies

  2000 — 2004

• The Southern Baptist Theological Seminary

  MA, Theological Studies

  2004 — 2010

Skills

• Microsoft Office
• Sales
• Management
• Team Building
• Microsoft Word
• Strategy
• Project Management
• Business Process Improvement
• Curriculum Design
• Coaching
• Leadership
• System Administration
• Public Speaking
• Microsoft Excel
• Powerpoint
• Consulting
• Social Media
• Research
• Training
• Sharepoint
• Teaching
• Theology