Unifers.ai

Jason Shangold

Retired

Role
Vice President of Customer Support at Majesco
Location
North Myrtle Beach, SC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jason Shangold

Senior advisor with 15+ years of experience in customer satisfaction strategies from adoption to retention while driving company transformations. Leverages business intelligence and market data for customers, processes, people and systems to improve each touchpoint by setting KPIs, NPS and organizational training. Excellent communicator that effectively engages business and technical leadership, colleagues and partners regarding program needs to deliver short- and long-term solutions to support the customer lifecycle. Serves as a technology thought leader and trusted resource who fosters a collaborative approachable, supportive and responsive culture.Leadership ExpertiseCustomer Satisfaction Strategies | Team Development | Presales | Business and Market Intelligence |Professional Services | Cloud Computing | Virtualization | Leadership | Project and Program ManagementProduct Management | High Availability | Disaster Recovery | Enterprise Architecture | Managed ServicesStrategic Partnerships | Solution Architecture | IT Service Management

Experience

  1. Vice President of Customer Support

    Majesco

    Apr 2021 — Present

Skills

  • Vmware
  • Product Management
  • Long-Term Customer Relationships
  • Itil
  • Paas
  • High Availability
  • Strategic Partnerships
  • IT Service Management
  • Demand Generation
  • Systems Management
  • Professional Services
  • Security
  • Enterprise Software
  • Enterprise Architecture
  • Solution Architecture
  • IT Management
  • Go-to-Market Strategy
  • Channel
  • Strategic Alliances
  • Storage
  • Enterprise Storage
  • Saas
  • Agile Methodologies
  • San
  • Cloud Computing
  • Business Alliances
  • System Architecture
  • Business Intelligence
  • Managed Services
  • Integration
  • Identity Management
  • Business Continuity
  • Partner Management
  • Storage Virtualization
  • Storage Area Networks
  • Big Data
  • Software Industry
  • Hp
  • Unix
  • Solution Selling

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Jason Shangold — Vice President of Customer Support at Majesco in North Myrtle Beach, SC, US | Unifers