Jason S.
IT Change Manager @Ashurst
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WORK HISTORY
IT Change Manager @Ashurst
London, GB
ABOUT JASON S.
I\'m an ITSM professional with 8+ years of experience across enterprise environments, specialising in Change Management, Service Delivery, Incident & Problem Management and ServiceNow automation. I lead global IT Change processes, embedding automation into ServiceNow, improving governance, and aligning with agile and DevOps delivery. I’m passionate about making IT operations more stable, scalable, and user-focused—whether through smarter workflows, cross-team collaboration, or clear service accountability. Key areas: IT Service Delivery • Change & Release Management • ServiceNow • CI/CD integration • Incident & Problem Management • ITIL4 • Agile/DevOps
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