Jason Ruddock

Director of Workforce Management @Unique Vacations, Inc.

Miami-Fort Lauderdale, FL, US
MOBILE NUMBERS
+19•••••••70

Signup · Get unlimited contacts

WORK HISTORY

Oct 2024 — Present

Director of Workforce Management @Unique Vacations, Inc.

View department →

Miami, FL, US

EDUCATION

2006 — 2008

ITT Technical Institute

Bachelor's, ISS Information System Security

N/A

ITT Technical Institute

Associate of Science EET, Electronic Engineer Technician

SKILLS

Team ManagementCustomer ExperienceWorkforce PlanningPlannningCapacity PlanningCall RoutingOutsourcingPerformance ManagementCrmProcess ImprovementTelecommunicationsLeadershipInbound MarketingMetricsCtiProject PlanningVendor ManagementWorkforce ManagementProgram ManagementProcess SchedulerCustomer SatisfactionTrainingCall Center DevelopmentAcdEnterprise SoftwareSupervisory SkillsPolicyForecastingIexPlanningService DeliveryTelephonyTechnical SupportContact CentersSix SigmaTelemarketingCall CenterOffshoringManagementTeam Leadership

ABOUT JASON RUDDOCK

A servant leader with a strong emphasis on team development, dedicated to empowering my team members and fostering a collaborative and inclusive work environment. By prioritizing the needs of my team and encouraging open communication, I create a supportive atmosphere where everyone feels valued and motivated to contribute their best. As a versatile professional with a proven track record in driving organizational efficiency and growth, my expertise spans multiple facets of business operations. I specialize in staff planning, where I excel in effective scheduling, resource allocation, and accurate forecasting. I am adept at designing and implementing new procedures that significantly enhance efficiency and ensure compliance across the organization. My leadership involves guiding teams through change management processes, providing clear direction, and fostering a culture of continuous improvement.Extensive hands-on experience with a wide array of industry-leading Workforce Management platforms. My expertise includes proficiency with NICE Workforce Management, NICE CXOne, and NICE QMPRO, enabling me to drive efficient workforce planning and performance optimization. Additionally, I am well-versed in using Backoffice Essentials and PowerBI for advanced data analytics, providing actionable insights and enhancing decision-making processes.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

Jason Ruddock — Email, Phone Number & Contact Info | Unifers