Jason Ruddock
Director of Workforce Management @Unique Vacations, Inc.
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WORK HISTORY
Director of Workforce Management @Unique Vacations, Inc.
Miami, FL, US
EDUCATION
ITT Technical Institute
Bachelor's, ISS Information System Security
ITT Technical Institute
Associate of Science EET, Electronic Engineer Technician
SKILLS
ABOUT JASON RUDDOCK
A servant leader with a strong emphasis on team development, dedicated to empowering my team members and fostering a collaborative and inclusive work environment. By prioritizing the needs of my team and encouraging open communication, I create a supportive atmosphere where everyone feels valued and motivated to contribute their best. As a versatile professional with a proven track record in driving organizational efficiency and growth, my expertise spans multiple facets of business operations. I specialize in staff planning, where I excel in effective scheduling, resource allocation, and accurate forecasting. I am adept at designing and implementing new procedures that significantly enhance efficiency and ensure compliance across the organization. My leadership involves guiding teams through change management processes, providing clear direction, and fostering a culture of continuous improvement.Extensive hands-on experience with a wide array of industry-leading Workforce Management platforms. My expertise includes proficiency with NICE Workforce Management, NICE CXOne, and NICE QMPRO, enabling me to drive efficient workforce planning and performance optimization. Additionally, I am well-versed in using Backoffice Essentials and PowerBI for advanced data analytics, providing actionable insights and enhancing decision-making processes.
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