Jason Puyear
Collaboration Infrastructure Engineer @Presidio
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WORK HISTORY
Collaboration Infrastructure Engineer @Presidio
Irving, TX, US
Lead technical delivery of Presidio’s Cisco UC platform for internal employees, boosting feature adoption and enabling more efficient collaboration and day-to-day business operations.• Cut onboarding time by 50% with automated workflows that standardized processes, reduced manual effort, and accelerated employee time-to-productivity.• Dropped unwanted call volume 30% by leading enterprise spam-call blocking solution evaluation and rollout across UC environment, saving employees time and boosting productivity.• Forecasted $1M departmental budget while contributing to annual UC planning by scoping collaboration hardware/software needs, estimating costs, and identifying savings through strategic vendor relationship building • Partnered with Cisco as a technical advisor, leading UC beta testing and providing continuous feedback that directly informed strategic roadmap decisions affecting Presidio, strategic partners, and customers.• Cut conference room installation timeframes by 20% across 50+ offices by leading end-to-end deployments, simplifying design standards, and enabling fast user adoption through training and self-service documentation.• Reduced weekly collaboration tickets by 40% by creating self-service enablement documentation and a training library that empowered customers to resolve issues independently and freed support capacity for higher-value work.• Built and managed relationships between IT teams and key vendors as the trusted technical advisor, aligning all on priorities to ensure smooth deployments and lasting partnerships.
EDUCATION
University of North Texas
B.A.A.S, Applied Technology, Training and Development
SKILLS
ABOUT JASON PUYEAR
A seasoned IT professional looking to move into a more customer focused role and utilize technical and interpersonal skills to drive technical adoption and business forward.I have worked for many years supporting voice and video at a large VAR. This has included day to day operations of the platforms, as well as working closely with vendors to implement and test products. I also design and implement video conferencing rooms in all of our offices any time they are due for a tech refresh. Upkeep of any training materials has also been key in my current role, as well as end user troubleshooting. I work with our entire infrastructure team daily to ensure that in office and remote workers have the ability to do their jobs.Prior to my current role I worked as a lead technician in a Network Operations Center, working directly with customers to fix any issues they had across their network. I was also responsible for training any new Network Operations Center employees.
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