Jason Potter

Video Observation Manager, Azova @Azova

Alpine, UT, US

Lead a team of more than 300 other employees conducting observed remote covid testing. I also manage operations, recruiting, training and development of the team.* I have created and built our video observation workflows.* I have recruited, trained and developed more than 300 employees.* Launched the video observation vertical at Azova which now has 85 Proctors.* Created Key Perfomance Indicators and training processes for the Video Observation Team.* Have launched several new products with Azova in the last year including Vaccine Confirmations and products with Airline partnerships.* I oversee 2 operations managers, 5 shift managers, 25 team lead and 20 trainers and quality analysis specialists.* Have helped us to have a 4.5 rating or higher on Google Reviews.