Jason P.

Saas Operations Leader @AssetWorks Inc

Operations Management & Modernization- Established and expanded the Hosted Operations department, ensuring operational excellence with a focus on high availability, SLA adherence, and security. Leveraged tools such as DataDog for log management and monitoring to enhance reliability- Designed and implemented robust CI/CD pipelines utilizing Azure DevOps, automated workflows, and deployed Infrastructure as Code (IaC) solutions with Terraform to drive scalability and efficiency- Deployed advanced monitoring solutions, including Logic Monitor, Datadog, and Nagios, enabling proactive detection and resolution of critical system issues- Spearheaded the migration of legacy database infrastructure to Oracle Exadata, utilizing Oracle 365 Migration tools to ensure seamless data transfer and scalability.Technical Leadership & Collaboration- Directed and mentored cross-functional teams of engineers, product managers, and support staff while fostering a collaborative culture using Jira and Confluence for centralized communication and documentation- Introduced a structured change management framework through a Change Advisory Board (CAB), supported by Jira for enhanced change tracking and seamless customer engagement- Enhanced operational resilience by integrating alerting systems such as PagerDuty to facilitate effective incident response and resolution.Strategic Financial & Technological Planning- Optimized resource allocation and workforce productivity through data-driven insights with tools like Power BI- Ensured financial efficiency by strategically managing OPEX, CAPEX, and COGS while identifying opportunities to adopt advanced cloud platforms like AWS, Microsoft Azure, and Google Cloud Platform (GCP)- Partnered with senior leadership to develop a forward-thinking roadmap for scaling the Hosted Operations division, incorporating containerization technologies like Kubernetes and Docker.