Jason Owens
Content Integrity, Vendor Management and Operations @ Booking.com | Policy Analysis, Critical Thinking
- Role
- Senior Lead of Content Integrity, Vendor Management and Operations at Booking.com
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Jason Owens
Our team at Booking.com, led by a dedicated Senior Lead, champions content accuracy and…
Experience
Senior Lead of Content Integrity, Vendor Management and Operations
Feb 2017 — Present · Orlando, FL, US
As a dynamic Senior Lead in Vendor Management and Operations at Booking.com, I now oversee a team of over 30 Trust & Safety professionals. My role involves comprehensive management of content policies, operations, vendor relationships, legal content moderation policies, product policies, and tooling.Key Achievements:Strategic Collaboration: Spearheaded strategic collaboration with cross-functional teams, ensuring a holistic approach to content moderation and integrity.Vendor Management: Expertly manage vendor relationships to optimize content moderation processes and enhance overall efficiency.Responsibilities:Content Auditing: Oversee comprehensive content audits to identify and address potential issues promptly.Policy Enforcement: Implement and enforce policies that align with industry standards and Booking.com’s commitment to online trust and safety.Advanced Systems Implementation: Successfully implemented advanced systems, significantly improving the efficiency and accuracy of our content moderation processes.Non-Compliant Content Reduction: Proactively reduced non-compliant content, fostering a diverse yet compliant content ecosystem.Team Leadership:Problem-Solving and Decision-Making: Actively foster the problem-solving and decision-making skills of my team, enhancing our capacity to tackle content-related challenges swiftly and effectively.Data-Driven Approach: Utilize data analytics and user feedback to continually refine operational processes, driving continuous improvement in content quality and user satisfaction.Cultural Focus:Culture of Excellence and Integrity: Focused on fostering a culture of excellence and integrity within the team, leading to high performance, superior content quality, and elevated customer satisfaction.
Education
Jarvis Christian University
Bachelor of Arts - BA
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