Jason Obrien
Customer Experience & Automation Strategy Lead
- Role
- Customer Experience Strategy Lead North America at LivePerson
- Location
- Myrtle Beach, SC, US
- LinkedIn followers
- 500 followers
About Jason Obrien
Experienced and dynamic people leader with 14+ years in SaaS and consumer tech, specializing in client success, technical program management, and enterprise solution delivery. I bring a deep understanding of operations, automation, and cross-functional team leadership—earned through my long-standing tenure at LivePerson in roles spanning Program Manager to Senior TPM.I\'ve led global teams of CSMs, PMs, developers, and automation experts, building scalable processes and delivering high-impact results for some of the world’s top brands in retail, travel, and telecom. Whether growing a department from scratch, managing P\\ & L for multimillion-dollar portfolios, or creating tools to support customer automation, I focus on driving performance, building trust, and aligning technology with business goals.Known for my adaptability, problem-solving mindset, and ability to lead diverse teams in fast-paced environments, I\'m passionate about creating value for customers and teams alike. I’m always looking to collaborate with others who are energized by growth, innovation, and operational excellence.
Experience
Customer Experience Strategy Lead North America
Jan 2025 — Present
Education
Appalachian State University
BS, Computer Science
1998 — 2002
Spartanburg Technical College
Electronic Engineering
1996 — 1997
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