Jason Obrien
Information Technology Support Analyst @Integral UK Ltd
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WORK HISTORY
Information Technology Support Analyst @Integral UK Ltd
Warrington, GB
Face to face Warrington Head Office, Remote UK Offices, Home Workers, Asia (India & Philippines).IT Desktop Support, Troubleshooting Networking Issues. Covering: AD / Azure Environment, including Group / Share Access, Windows 11 Support, MS Intune / Intune Company Portal for all Hardware, Software, Mobile Phones, Android Tablets (Soti, then moved to Intune). Office 365 Admin (All Mailboxes). Microsoft MFA, VPN Cisco Secure Client. SafeNet MobilePass+, Review PRTG Network Monitor, Netscape Backups, Rubrik Backup Microsoft Office 365 Apps, including One Drive, Teams, SharePoint. Also, installing AutoCad, Nitro Pro, ODBC Vixen, and many more apps. User Hardware Support - Laptop/Desktops, Tablets & Phones. Install Ricoh Printers by IP - Follow Me Access and local printer installs. Isol Web helpdesk (Integral) & ServiceNow (JLL). Bomgar Support, Micolab Softphone, Ignite Portal.
ABOUT JASON OBRIEN
Professionally qualified MCSA and experienced Senior 2nd Line IT Engineer. All Windows & Mac operating systems.Build & Support Windows 11, 10, 7 backwards & Dos. IT Support & Troubleshooting Windows Server, Active Directory, Office 365 Admin Networking (Cisco, Firewalls, VPNs) Microsoft MFA SCCM, ServiceNow, ITIL Azure, Cloud ComputingVMWare & Citrix EnvironmentsApple - SimpleMDM & Apple Configurator Customer Service & Stakeholder ManagementI consider myself a highly motivated, reliable and conscientious team player. Accustomed to using own initiative and applying drive and resourcefulness to any task that needs resolving within a tight schedule. Excellent organisational skills, excellent customer facing qualities, excellent time-keeping with the ability to work under pressure to ensure business needs are met, delivering what the customer wants.Hold – Certificate of Training – Information Governance 2015 Experienced - Managed Serviced Site Engineer, Mobile / Field Engineer and Projects.Experienced - 2nd Line Support – Site Visits & Helpdesk - Remote Access Engineer Example Clients: Public Sector: NHS, Schools, Inland Revenue, Police, and Housing Associations. Private Sector: Integral UK, Daisy Group, Tyco Integrated Fire & Security (ADT), Banking - Halifax, RBS / NatWest, Lloyds, MBNA, Royal Mail, BT, O2, Heinz, GE Capital, Marks & Spencer, Littlewoods, Avis, Pearl Assurance and many more…1. Sites Based & Field Engineer Roles. 2nd Line Support (Face to Face & Remote Support).2. Project coordinated many engineers on projects throughout the country over the last 20 years. Since 2010, alongside my IT roles I have trained and qualified as a Communications Installer Infrastructure Engineer (Copper / Fibre Optics). Award in Communications Cabling Level 2 – City & Guilds 3667 & CSCS Skilled Card. Example sites: New build sites (Balfour Beatty - Blackburn Academy) & (Media City - BBC)- Seddon Site.
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