Jason Morgan
Service Manager @Myomo, Inc.
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WORK HISTORY
Service Manager @Myomo, Inc.
US
Built and launched Myomo’s formal global Service & Repair program from the ground up, establishing scalable processes, governance, and performance metrics• Led international expansion into Europe, aligning service operations with EU MDR requirements, customs logistics, and cross-border repair workflows• Own end-to-end RMA and FRMA operations, including device intake, inspection, repair execution, parts usage, and shipment across U.S. and international markets• Standardized service workflows and implemented pre-inspection and triage protocols, improving turnaround time, predictability, and throughput• Designed and deployed real-time service analytics using Trello, Zapier, and Power BI to track backlog aging, repair volume, TAT, and operational bottlenecks• Authored and maintained audit-ready SOPs and Work Instructions supporting FDA, ISO, and EU MDR compliance and inspection readiness• Strengthened inventory control and parts availability through proactive inspection, shelving, and tracking strategies, reducing delays and rework• Partner cross-functionally with Engineering, Quality, Manufacturing, Fulfillment, and Regulatory teams to resolve complex cases and remove operational constraints• Train, mentor, and lead service technicians, reinforcing documentation discipline, quality standards, and continuous improvement of culture
EDUCATION
University of Central Oklahoma
none, Criminal Justice and Corrections
Boston College Carroll School of Management
Master of Business Administration - MBA
Oklahoma State University
EMT License, Emergency Medical Technology/Technician (EMT Paramedic)
St Charles Community College
cyber security, Computer and Information Systems Security/Information Assurance
Maryville University of Saint Louis
Bachelor of Science - BS
SKILLS
ABOUT JASON MORGAN
I’m a service and field operations leader who builds scalable, data-driven service organizations in complex, hardware-centric and regulated environments.Currently, I lead global service and repair operations for a medical device company, owning end-to-end RMAs, parts logistics, and turnaround-time performance across field service, service operations, QA/QC, manufacturing, fulfillment, and customer support. My role sits at the intersection of field execution, operational excellence, and customer experience.I specialize in scaling field and service operations, improving first-time-fix and repair cycle times, and building systems that give leaders and frontline teams real-time visibility into performance. I partner closely with Engineering and Product to close feedback loops from the field, improve serviceability, and reduce repeat failures, while working with Commercial and Customer teams to ensure service performance supports retention and growth.Recently, I implemented API-driven workflow automations tied to live service data, enabling proactive customer and internal notifications as work moves through the service lifecycle. These changes increased transparency, reduced median repair cycle time to under two weeks, and shortened parts fulfillment to under three days.I’m known for being hands-on, calm under pressure, and highly analytical—able to translate field challenges into scalable processes, clear metrics, and accountable execution.I’m particularly interested in Director-level roles spanning field service, service operations, and customer-facing operations where execution, data, and leadership come together.
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