Jason Morgan

About Jason Morgan

I’m a service and field operations leader who builds scalable, data-driven service organizations in complex, hardware-centric and regulated environments.Currently, I lead global service and repair operations for a medical device company, owning end-to-end RMAs, parts logistics, and turnaround-time performance across field service, service operations, QA/QC, manufacturing, fulfillment, and customer support. My role sits at the intersection of field execution, operational excellence, and customer experience.I specialize in scaling field and service operations, improving first-time-fix and repair cycle times, and building systems that give leaders and frontline teams real-time visibility into performance. I partner closely with Engineering and Product to close feedback loops from the field, improve serviceability, and reduce repeat failures, while working with Commercial and Customer teams to ensure service performance supports retention and growth.Recently, I implemented API-driven workflow automations tied to live service data, enabling proactive customer and internal notifications as work moves through the service lifecycle. These changes increased transparency, reduced median repair cycle time to under two weeks, and shortened parts fulfillment to under three days.I’m known for being hands-on, calm under pressure, and highly analytical—able to translate field challenges into scalable processes, clear metrics, and accountable execution.I’m particularly interested in Director-level roles spanning field service, service operations, and customer-facing operations where execution, data, and leadership come together.

Experience

1. Service Manager

   Myomo, Inc.

   Jul 2024 — Present · US

   Built and launched Myomo’s formal global Service & Repair program from the ground up, establishing scalable processes, governance, and performance metrics• Led international expansion into Europe, aligning service operations with EU MDR requirements, customs logistics, and cross-border repair workflows• Own end-to-end RMA and FRMA operations, including device intake, inspection, repair execution, parts usage, and shipment across U.S. and international markets• Standardized service workflows and implemented pre-inspection and triage protocols, improving turnaround time, predictability, and throughput• Designed and deployed real-time service analytics using Trello, Zapier, and Power BI to track backlog aging, repair volume, TAT, and operational bottlenecks• Authored and maintained audit-ready SOPs and Work Instructions supporting FDA, ISO, and EU MDR compliance and inspection readiness• Strengthened inventory control and parts availability through proactive inspection, shelving, and tracking strategies, reducing delays and rework• Partner cross-functionally with Engineering, Quality, Manufacturing, Fulfillment, and Regulatory teams to resolve complex cases and remove operational constraints• Train, mentor, and lead service technicians, reinforcing documentation discipline, quality standards, and continuous improvement of culture

Education

• University of Central Oklahoma

  none, Criminal Justice and Corrections

  1996 — 1999

• Boston College Carroll School of Management

  Master of Business Administration - MBA

• Oklahoma State University

  EMT License, Emergency Medical Technology/Technician (EMT Paramedic)

  2000 — 2001

• St Charles Community College

  cyber security, Computer and Information Systems Security/Information Assurance

  2014 — 2016

• Maryville University of Saint Louis

  Bachelor of Science - BS

  2016 — 2018

Skills

• Windows 7
• Linux
• Comptia a
• Printers
• Cyber-Security
• Routers
• Servers
• Analysis
• Windows
• Wireless Networking
• Gaming Industry
• Active Directory
• Xp
• Windows Server
• Hardware
• Ccna
• Operations Management
• Computer Hardware
• Wireless
• Lan-Wan
• Testing
• New Business Development
• Ethical Hacking
• Tcp/Ip
• Customer Service
• Technical Support
• Casino Gaming
• Security
• Management
• Troubleshooting
• Cisco Routers
• Operating Systems
• Microsoft Office
• Sales
• Networking
• Computer Repair
• Team Leadership
• Network Administration
• Laptops
• Casino