Jason Moore

Co-founder, CEO @RouteThis

RouteThis offers an innovative and disruptive platform that helps ISPs to analyze wi-fi performance better and faster. Leveraging in-home consumer devices and Machine Learning, the net result is to power service provider tech support teams to reduce opex (technician visits and call times), while increasing CSAT and NPS. RouteThis advances the state of the art further by using AI and omni-channel digital customer engagement to power customer self-help tools. Customer self-help helps ISPs to transform tech support from the perspective of both customer experience and operations.