Jason Lynn
Results driven professional with a focus on employee development
- Role
- Manager - Customer Service & Call Center Operations at Preferred Parking
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Manager - Customer Service & Call Center Operations
Jun 2022 — Present · Charlotte, NC, US
Assist in the formulation of targets for individuals and teamsAnswer questions from staff and provide guidance and feedbackAnticipate escalation and take over calls when neededDevise ways to optimize procedures and keep staff motivated• Measure performance with key metrics such as call abandonment, calls waiting etc.Ensure adherence to policies for attendance, and all established proceduresKeep management informed on issues and problemsPrepare weekly/monthly results and performance reports
Education
University of North Carolina at Charlotte
Bachelor of Arts - BA
1994 — 1998
Skills
- Budgets
- Customer Service
- Leadership
- Microsoft Office
- Coaching
- Strategic Planning
- Team Building
- Business Analysis
- Insurance
- Team Leadership
- Outlook
- Visio
- Process Improvement
- Call Centers
- Direct Sales
- Customer Satisfaction
- Training
- Public Speaking
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