Jason Lorenzo
Enterprise Customer Success Manager– Strategic Customers
- Role
- Enterprise Customer Success Manager Regulated Industries Utilities West at SAP
- Location
- Auburn, CA, US
- LinkedIn followers
- 500 followers
About Jason Lorenzo
Customer Success Account Manager with 24+ years, adept at managing large strategic customer portfolios and driving repeatable upsell activity.Focused on proactively improving and maintaining my customers overall cloud experience which naturally results in the customers adoption, consumption, expansion and renewal of Cloud Services.
Experience
Enterprise Customer Success Manager Regulated Industries Utilities West
Jan 2023 — Present
Proactively engage with my customers to drive value realization, positive business outcomes, solution adoption and commercial growth (via contract renewals/restructure) across the customers entire SAP Cloud landscape. · Actively engage and present in customer business review meetings, emphasizing the renewal and enhancement of their SAP Cloud portfolio through a structured and value-driven approach.· Champion the cloud mindset with team members and collaborate with solution area leaders, the sales team, and S-CSMs on contracted Cloud solutions—ensuring the right SAP experts are engaged in the customer’s cloud journey and actively driving the renewal forecasting strategy.
Skills
- Sales Management
- Cloud Computing
- Management
- Solution Selling
- Account Management
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