Jason Lacy

About Jason Lacy

Proven, results-driven professional, with extensive experience in Enterprise Software, including Technical Support, Engineering, Product Operations, Business Operations, Customer Success, Business Analytics and Sales Operations. Unique breadth and depth of experience mixed with a demonstrated passion for customer success and the ability to work effectively as an individual contributor or as a leader of a global team.Specialties: Sales Operations, Business Operations, Business Analytics, Customer Advocacy, Customer Success, Net Promoter Score (NPS), Program Management, Customer Service, Escalation Management, Product Management, Product Operations, Software Design and Development, Quality Assurance, Business Process Optimization, Technical Support, IT, System Administration, Documentum, Tableau, Power BI, ClientSuccess, Salesforce

Experience

1. Senior Director - Sales Operations - Account Intelligence Systems & Tools

   OpenText

   Aug 2021 — Present · CA, US

Education

• California State University, Chico

  BA, Organizational Communication | MIS

  1996 — 1998

Skills

• Customer Experience
• Integration
• Business Process Improvement
• Enterprise Content Management
• Technical Support
• Business Analysis
• Leadership
• Program Management
• Software as a Service (Saas)
• Process Improvement
• Management
• Strategy
• Cross-Functional Team Leadership
• Quality Assurance
• Product Management
• Enterprise Software
• Cloud Computing
• Customer Service