Jason L.
ServiceNow Administrator/Developer
- Role
- Servicenow Administrator at ABC Supply Co. Inc.
- Location
- Beloit, WI, US
- LinkedIn followers
- 500 followers
About Jason L.
ServiceNow Administrator (12+ years)/ ServiceNow Application Developer (9+ years) ITSM…
Experience
Servicenow Administrator
Jun 2017 — Present · Janesville/Beloit, WI, US
ServiceNow Administrator / Application DeveloperITSM / ITOM / Custom Scoped Applications / Performance Analytics / Service Portal / IntegrationsServiceNow platform experience from Berlin -> Vancouver- Developed/deployed 15+ custom scoped applications for non-IT business functions- ITOM deployment team - Discovery, Event Management, Service Mapping- Configured Service Portal / Service Catalog- Developed rest API integrations with multiple 3rd party systems both inbound and outbound for Incident management, Request management, Event management, data lakes- AD orchestration for automated user management, password management, user access- Successfully completed 10 platform major release upgrades- Configuration enhancements within ITSM to reduce clicks and human error- Implementation team for Change Management process design and ServiceNow configuration- Documented requirements, reviewed alternate solutions, design/build/test/deploy- Overall day to day management and support for 3 ServiceNow environments
Education
University of Wisconsin-Whitewater
Bachelor of Business Administration
2000 — 2004
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