Jason Kienke
Product Manager- Digital Ux @Meijer
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WORK HISTORY
Product Manager- Digital Ux @Meijer
Reduced average pickup wait times from 8 minutes to >5 minutes by providing customers a substitution approval experience and the ability to notify stores customer ETA prior to arrival. Increased order fulfillment rate from 85% to 95% by allowing customer to select backup products for items identified as potentially out of stock in time for order completion. Led twelve cross-functional teams to develop an express pick-up experience with a limited assortment to meet customer needs while reducing friction in checkout leading to a 15% increase in conversion. Created a customer care dashboard and analyzed high impact order related issues which resulted in new features that reduced call center volume by 20%. Delivered a custom built in-store scan and go solution that doubled sales penetration which resulted in a decrease of operational labor. Reduced cost to fulfill orders by 3% by providing operational team members the ability to send automated messaging to customers in the event of a delay.
EDUCATION
Western Michigan University - Haworth College of Business
Bachelor of Business Administration - BBA, Marketing/Marketing Management, General
SKILLS
ABOUT JASON KIENKE
As a Product Manager- Digital UX at Meijer, I am passionate about creating digital…
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